The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
We also have one to two Registrars (qualified doctors, training to become general practitioners) operating within the Practice and at times also have medical students attached to the Practice
This may mean at times a medical student may be present if this is acceptable to you.
Healthcare assistants support practice nurses with their daily work and carry out tasks such as phlebotomy (drawing blood), blood pressure measurement and new patient checks. They may act as a chaperone when a patient or doctor requests one.
Practice pharmacists deal with medication reviews and queries by clinic and telephone appointments.
Our surgery has a large team of administrative staff who cover a wide variety of roles including processing repeat prescriptions, dealing with test results, arranging referrals, summarising and coding medical records and preparing insurance claims.
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide information on services and direct you to the right person depending on your health issue or query. They may need to ask you for some information in order to deal with your request in the best way. They are bound by the practice confidentiality policy just as clinical staff are.
Provide antenatal and postnatal care for all pregnant women. They can provide information and support about pregnancy and facilities available.
This is a team of nurses who provide nursing care for patients unable to attend the surgery.
A health visitor is a registered nurse who has received training particularly related to babies, children and pregnant women. Their role is to provide families with children under five years old with support and advice around the general aspects of mental, physical and social wellbeing.
Palliative Care Nurse – We have a St David’s Foundation nurse who provides support for patients and families with a diagnosis of cancer and other terminal illnesses.
Counsellors - Available for people of all ages including children. Referral from a GP is required.
Carer Support Worker - Attends the Surgery every other week.
Substance Misuse Service - referral from GP required