Gray Hill SurgeryTel: 01291 420 282
Dorset HouseTel: 01291 420282
Minor Illness Clinic
Our practice nurses have undertaken advanced training in the assessment and management of minor illness. These clinics are suitable for minor illness such as sore throats, ear ache and other minor ailments.
Well Person Checks
Gray Hill Surgery is happy to offer routine screening for patients who do not attend the surgery regularly. If you have not attended the surgery in the last 3 years you can make an appointment to discuss your health needs which may include issues such as blood pressure, height, weight smoking and routine screening. If you are over 75 and not been seen in the surgery for the last 12 months we would invite you to make an appointment to discuss any health concerns you may have.
The Doctors perform minor surgical procedures, which may include operations such as the removal of certain skin cysts, in-growing toe nails, incision of abscesses and injection of arthritic joints.
We particularly recommend flu vaccinations for patients with heart, chest or kidney disease. It is also recommended for people over 65 and for the residents of nursing and rest homes. Please contact the Reception staff during late September for details of the dates of our flu vaccination clinics and to be put on our list for when the vaccine arrives.
We offer specialised clinics in many areas.
Times vary - please consult the practice staff
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.
There is further information about countries and vaccinations required on the links below:
It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Click here for a list of our charges
Travelling in Europe
If you are travelling to Europe the EU has published useful information for travellers on the European website.
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
If you have had investigations arranged by the surgery the results will be made available over the phone after 11:00, usually within 3 working days, but some specific tests can take longer. Your doctor will inform you of this when the tests are arranged.
The surgery will not normally contact you about your results. Please remember that it is your responsibility to check that your results do not require any further action.
In order to safeguard patient confidentiality, test results will only be given to the patient concerned, unless the Practice is in receipt of written authorisation from the patient.
Optometrists (ophthalmic opticians) who are registered to take part in the WECS may perform, free of charge, one of the following special types of eye examinations, depending on the patient:
Any member of the public can receive either of these eye examinations by visiting a Eye Health and EHEW registered optometrist (ophthalmic optician). A list of accredited optometrists is available here: - Services in your area. Accredited optometrists will often display the purple smiling face in their practice windows. The logo can be seen at the top of this page.
If you are an optometrist/GP or other Health care professional and would like to know more about these schemes: -Professionals
If you are a member of the public and would like to know more about these eye examinations continue reading.
Some frequently asked questions about the EHEW are listed below.
How do I know if I am entitled to an EHEW eye examination?
You are entitiled to an Eye Health Examination Wales (EHEW) examination if:
You have been referred by your GP to an EHEW registered optometrist with an eye problem.
You have an eye problem that occurred suddenly (acutely) and you think it requires urgent or immediate attention.
You have sight in one eye only, i.e. you are effectively blind in your worse eye.
You have a hearing impairment and are profoundly deaf
You suffer from retinitis pigmentosa.
Your family origins are Black African, Black Caribbean, Indian, Pakistani or Bangladeshi.
You are at risk of eye disease by other reasons of race or family history.
You can ask your GP for a referral to a registered optometrist or you may visit the optometrist yourself and explain why you are entitled to an EHEW eye examination.
What is special about these groups?
Sudden eye problems can be serious and prompt assessment is advisable. In the past, people with sudden eye problems visited their G.P. which often meant they had to wait to be seen. Now, if you have an immediate eye problem, which you think may be serious, you can visit an optometrist who is registered with the WECS scheme and have an appointment on the same day. Also, the WECS scheme allows G.Ps to refer patients with a sudden eye problem straight to a registered optometrist. Optometrists are well placed in the community to check out these types of eye problems quickly and effectively. Research has shown that certain groups of people are more likely to develop glaucoma, diabetes, cataracts and other related eye diseases. Other people in the scheme would find losing their sight particularly difficult, so special care needs to be taken to identify early eye disease.
Do I have to see my GP first?
Not necessarily, if you have an acute eye problem you can simply contact a WECS registered optometrist, without having to see your G.P. However, if you have a sudden eye problem and you would like to visit your G.P. then you may do so. Your G.P. can then decide if they think it is necessary for you to be referred to a WECS registered optometrist.
What are the warning signs of eye disease?
Identifying the warning signs can be difficult. You can't always see the problems by looking in a mirror, and many of the diseases have no pain or discomfort - so it's important to have your eyes checked.
Is the new eye examination the same as a sight test?
No, it is different from the routine sight test for glasses. The Eye Care Initiative eye examination focuses particularly on the health of your eye. An optometrist who is registered with the scheme will thoroughly check your eyes for any signs of disease. Also, the EHEW and Eye Health exams are free of charge for the patient provided they fall into one of the above categories.
Where can I have the eye health examination?
Penny Barton Optician, 19 Newport Road, Caldicot
How often should I have the examination?
If you are having the examination because you have an acute eye problem then the optometrist will advise you. If you fall into any other group, e.g. you have ethnic family origins, or you have a hearing impairment, we recommend that you should have the examination once every year.
Full details are at www.eyecarewales.nhs.uk
Armed Forces Veterans are encouraged to make their status known to the Practice, in order to ensure they get the quality of treatment to which they are entitled. Details of the Medical Assessment Programme for Veterans are available at:
Other information about priority NHS care for veterans is available at: http://www.nhs.uk/NHSEngland/Militaryhealthcare/Pages/Militaryhealthcare.aspx
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