*DUE TO THE CORONAVIRUS - COVID19 OUTBREAK ALL APPOINTMENTS ARE BEING BOOKED FOLLOWING TELEPHONE TRIAGE WITH A CLINICIAN. THANK YOU FOR YOUR PATIENCE AND CO-OPERATION AS WE ENDEAVOUR TO MAKE THE SURGERY AS SAFE AS POSSIBLE FOR PATIENTS AND STAFF*
If possible please pre-book a routine appointment for all but urgent problems. These are available up to a month in advance and some can be booked online.
To book appointments online you need to register for 'my health online'.
If you feel that your problem needs to be dealt with on the same day, please try to contact us before 11:45. The doctors’ surgeries usually have a number of appointments available on the day but these are limited.
Many problems of a more minor nature can be dealt with by our practice nurses who work under the supervision of the doctors. The nurses can be seen by appointment preferably by booking in advance although there is a facility for some patients to be seen on the day.
Many conditions, requests for advice and prescription authorisations can be dealt with over the phone, thereby avoiding a trip to the surgery. We will arrange for the doctor, nurse or pharmacist to telephone you back.
There are several alternatives to seeing the doctor. Your case may be best handled by an appointment with a nurse, pharmacist, midwife or another member of the team. Occasionally problems need to be referred directly to Hospital.
Please help us to help you. The reception staff are there to advise you on the most efficient and effective way to deal with your problem. You may be asked for brief details about the nature of your problem. This is to enable the reception staff to direct you to the most appropriate team member. If you feel unable to tell the receptionist, they will understand and they will still try to find the best available appointment.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.