Noticeboard

When attending the practice:

  • Please wear a face covering.  This is mandatory under Welsh government guidelines and applies to anyone over the age of 11 unless there is a medical exemption. You can find instructions for making your own face covering here.

  • Please attend your appointment on your own if possible.

  • Please use hand sanitiser when entering and leaving the surgery.

  • Please observe 2m social distancing.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Hospify App

In order to protect patient confidentiality and abide with European health data protection guidelines, all staff in this Trust/medical practice use Hospify when they communicate using their mobile devices in the course of their work. Hospify securely encrypts messages, passes them from handset to handset, holds no information from its users’ communications on its servers, and keeps all communications within the European Economic Area, so abiding by UK data protection and the terms of the European General Data Protection Regulation. For more information please visit www.hospify.com.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available below or from reception.

Complaints & Concerns Policy

Information Sheet - Putting Things Right

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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